SHIPPING AND RETURNS
Download links are provided in both an email sent to the customer and on an order page in the customer's Order History.
IMPORTANT: Customers who have not set up an account with Equinox Music and who need to regain access to their order page should login to the store with their email address and click on Forgot your password? to obtain a temporary password. The download links can be found on the order page under your Order History.
Sales of all music downloads and printed music downloads are final. Equinox Music provides a seven day period and five repetitions of downloads to ensure that customers receive complete downloads. Customers who initiate downloads of large audio files with a 28.8 Kbps modem assume the risk of completing the download within the allowed time.
Equinox Music has a 30 day return or exchange policy for all shipped purchases that are defective or damaged in shipment. Orders for shipped items will normally be processed within 48 hours.
Shipping Costs - United States and Canada - Zone 1
Compact discs and printed music will be shipped at the nominal cost of $1.00 US via first class mail or media mail, whichever is less costly.
Shipping Costs - All Other International Addresses - Zone 2
Compact discs and printed music will be shipped via air mail for which the postage and handling is a flat fee of $4.00 for orders under two pounds and a flat fee of $14.00 for orders over two pounds.
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from EquinoxMusic.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Equinox Music does sell products for children, but it sells them to adults, who can purchase them with a credit card. If you are under 18, you may use Equinox Music only with involvement of a parent or guardian. Equinox Music reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.